What if my order arrives damaged?
Note any visible damage on the delivery receipt before signing, take photos, and contact us within 48 hours. We'll work directly with the carrier and manufacturer to make it right — a replacement part, a replacement unit, or a refund, depending on the situation.
Is assembly included?
It depends on the product and delivery option you choose. Curbside delivery leaves the item at your driveway; white-glove delivery, available on select items, includes placement and basic setup. Each product page notes which options apply.
How do I know which product is right for me?
Every product page lists the specs that actually matter — cabin size and heater type for saunas, minimum temperature and tank capacity for cold plunge systems. If you're still not sure, reach out — a real person will help you compare options.
Do you ship outside the continental US?
Currently we ship within the continental United States. Reach out if you're outside that range and we'll see what's possible on a case-by-case basis.
Are these the same products sold on the manufacturer's own site?
Exactly the same. We're an authorized dealer, not a discount reseller, so you get the manufacturer's full warranty either way.